Refund policy

Return & Refund Policy We want you to love what you ordered. If something isn't right, we're here to help. Return Window You have 30 days from the date of delivery to request a return or exchange. Eligibility To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that are damaged, used, or missing parts for reasons not due to our error may not be accepted. How to Request a Return To start a return, please contact us at support@lumeahome.shop with your order number and reason for return. We will respond within 1–2 business days with next steps. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us immediately at support@lumeahome.shop with a photo of the item. We will arrange a replacement or full refund at no additional cost to you. Non-Returnable Items The following items cannot be returned: • Gift cards • Items marked as final sale Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Questions? If you have any questions about our return policy, please contact us at support@lumeahome.shop. We are happy to help.